Contact Center

Global Call Center

The Dynamix Differentiator

The key to our solution is the flexibility of the Dynamix Cloud Based communication architecture; Dynamix’s cloud based architecture allows you to have multiple sites located in different geographical areas yet operating as one unit.

All internal calls, within the company, extension to extension, are treated as local; mitigating costly international calling expenses.

FEATURES

Interactive Voice Response

With Interactive Voice Response you can automatically identify segments and route callers to the most appropriate agent, department or call queue.

Automatic Call Distributor

ACDs acquire usage data such as call volume, calls handled, call duration, wait time and more for call monitoring purposes.

CALL QUEUES

Improve the waiting experience for your customers and have the ability to configure unique call queues for each department, agent or team.

CALL RECORDING

Calls can be recorded for training and quality purposes. This is helpful for agents as a reference and for managers to check performance.

GET STARTED WITH DYNAMIX CONTACT CENTER!

DYNAMIX IS YOUR COMMUNICATION SOLUTION

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